Returns, cancellations & refunds

Contact us

To cancel or report a problem, email support@getbusinessproof.com, or write to CIELO 42 LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Include your name, order details if available and what you would like us to do.

You can use any clear statement to cancel. You do not need our permission, a reason or a particular form to exercise a statutory cancellation right.

Changing your mind about the workbook

For an online goods purchase, the normal cancellation period ends 14 days after the day you, or someone you nominate other than the carrier, receives the goods. You can also cancel before delivery.

After telling us you are cancelling, send the workbook back without undue delay and within the following 14 days, unless we arrange collection. Keep evidence of posting. You can contact support if you need help; asking for return instructions does not replace or delay your cancellation notice.

Send physical workbook returns to:
BUSINESS PROOF
CIELO 42 LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

You may inspect the workbook as you would reasonably do in a shop. Handling beyond what is needed to establish its nature, characteristics and functioning, such as completing its exercises, may reduce its value. Any deduction must reflect that loss and be lawful; there is no automatic restocking fee.

Return postage

You are responsible for the direct return postage for an ordinary change-of-mind physical workbook return, where we have informed you of this before the contract as required by law. If that information was not provided, the cost is ours.

This does not apply to faulty, damaged, incorrect, misdescribed or otherwise non-conforming supply. We bear the necessary return costs where your statutory rights require us to do so, and your right to the appropriate remedy remains unchanged.

Digital content and Engine access

Paid videos/content and Engine functionality are unlocked through MY BUSINESS PROOF activation after workbook delivery, not at checkout. Both share a 12-month access period from successful activation. Placing an order, creating an account or logging in does not itself activate paid digital access.

The £99 price allocation is £29 for the physical workbook, packaging and standard UK delivery; £20 for videos and instructional digital content; and £50 for 12 months of BUSINESS PROOF Engine access. Where a proportionate Engine charge lawfully applies on cancellation, its time calculation starts at successful activation, not purchase or first Engine use. This allocation does not itself remove any cancellation right or statutory remedy.

The normal cancellation period for a contract to supply digital content online is 14 days after the contract is made. Starting digital supply early can affect that right only where the legal requirements are met, including your prior express consent and acknowledgement and the required contract confirmation.

Simply logging in is not an automatic waiver of cancellation rights for the entire Assessment. The workbook and any digital content or service elements must be considered under the rules that apply to them. No provision here removes your remedies for content or services that do not meet the contract.

If a cancellation ends your entitlement to digital content or Engine access, the associated access may end. We will explain the effect of the cancellation and any lawful adjustment to your refund. A remedy for one defective part does not automatically cancel unaffected rights to other parts.

Refund timing

For a valid change-of-mind cancellation involving returned goods, we refund without undue delay and within 14 days after receiving the goods back or evidence that you sent them, whichever is earlier. Where we collect the goods, or no goods need returning, the normal deadline is 14 days after your cancellation notice.

Standard UK delivery is included in the £99 price; we do not deduct a separate standard-delivery charge from a refund due for cancellation. Refunds use the original payment method unless you expressly agree otherwise; there is no refund fee. Any lawful reduction will be explained.

Faulty, damaged or misdescribed goods

The workbook must be of satisfactory quality, fit for purpose and as described. For goods that do not meet these requirements, you normally have a 30-day short-term right to reject them for a refund. After that, repair or replacement is normally the first remedy, followed where the legal conditions are met by a price reduction or final rejection.

These rights are separate from change-of-mind cancellation and are not limited to 14 days. Once a refund entitlement for rejected goods is agreed, the refund must be made without undue delay and within 14 days.

Digital-content or service problems

Tell us at support@getbusinessproof.com if included digital content or Engine access is not working or does not match the description. Digital content must be of satisfactory quality, fit for purpose and as described. Where it fails those standards, you can require repair or replacement and, where the statutory conditions are met, a price reduction, potentially up to the full price of the affected content.

For a service not provided with reasonable care and skill, the available remedies can include repeat performance or a price reduction. Other statutory remedies, including for qualifying damage to your device or other digital content, remain available.

Incorrect charges

If you believe a payment is duplicated or incorrect, contact support@getbusinessproof.com with the order reference and payment date and amount. Please do not send full card details. We will investigate and correct any error for which we are responsible.

Optional cancellation form

You may copy the following into an email or letter, but using it is optional.